This behavior can occur on newer laptops and mobile workstations when the iQ-VIEW license is linked to a specific LAN or WLAN hardware fingerprint. Some operating systems completely disable one network adapter when switching between wired and wireless connections instead of leaving the adapter in an idle state. As a result, iQ-VIEW can no longer detect the original hardware fingerprint used during license activation, causing the license to appear invalid. In such cases, using a stable network configuration or requesting an alternative licensing setup may help prevent license validation issues.
If the iQ-VIEW service cannot be started, it is recommended to first review the iQ-VIEW log files to identify the underlying issue. In many cases, the problem occurs because the default DICOM communication port (port 104) is already being used by another application or service running on the same system. Since port 104 is commonly used for PACS and DICOM communication, port conflicts can prevent iQ-VIEW services from initializing correctly. Checking firewall settings, active services, and DICOM network configurations can help resolve the issue.
If the iQ-VIEW CD/DVD burning function does not detect a disc, the issue is typically related to an incorrect or incompatible CD/DVD drive selection. In some cases, the selected drive may not support the inserted media type or may not be configured correctly within the Medium Creator settings. Verify that the correct drive is selected under “Medium” and ensure that compatible writable media is inserted. This functionality is commonly used for exporting DICOM studies, medical images, and reports to portable media for patient transfer or archiving purposes.
To activate a concurrent license for iQ-VIEW, the Concurrent Server must first be installed within your network environment. After installation, generate the hardware fingerprint of the concurrent server and send it to our licensing team together with the required iQ-VIEW version information. Once the license file or activation data has been provided, enter the license information into the Concurrent Server to complete the activation process. Concurrent licensing allows multiple users to share floating licenses efficiently across healthcare and radiology environments.
iQ-VIEW includes an Overflow Management feature that allows administrators to automatically delete old studies and manage local storage capacity efficiently. To configure this option, open the iQ-VIEW local settings by clicking the cog icon in the upper-right corner of the application. Then navigate to “Server Administration” and select “Overflow Management” from the left-hand menu. This feature helps healthcare organizations optimize PACS storage management and maintain stable DICOM archive performance.
In some medical imaging studies, the imaging modality does not provide pixel spacing or calibration information within the DICOM metadata. In these cases, measurements may only be displayed in pixels instead of millimeters. iQ-VIEW includes calibration tools that allow users to manually calibrate images using a known reference object, such as a calibration sphere or ruler. Additional details can be found in the Instructions for Use documentation.
If you purchased iQ-VIEW through one of our distribution partners, please contact them directly – they provide first- and second-level support as part of your service agreement. If you are a direct customer of IMAGE Information Systems please use the form on our website and select “Service Request” to reach our support specialists.
Yes, iQ-VIEW offers both hardware-based licenses tied to specific workstations and floating license models that can be shared across multiple computers within a network. This flexibility allows healthcare organizations to adapt licensing models to their workflow and infrastructure requirements. Floating licenses are especially useful in multi-user and enterprise imaging environments.
Yes, iQ-VIEW is available as an annual subscription model for healthcare organizations, hospitals, and imaging providers. Subscription licensing provides flexible deployment options, predictable costs, and access to ongoing software updates and support services. This model helps organizations simplify budgeting and maintain up-to-date medical imaging software environments.