iQ-FAQ

Yes, iQ-4VIEW is intended for diagnostic image review, analysis, and interpretation by trained healthcare professionals such as radiologists, physicians, and clinicians. The software is FDA cleared for diagnostic use, including mammography, and CE certified as a Class IIb medical device according to European medical device regulations. iQ-4VIEW supports high-quality medical image visualization for clinical workflows in hospitals, imaging centers, and healthcare institutions.

Yes, iQ-4VIEW provides flexible integration options for healthcare IT environments and can be connected to existing HIS, RIS, EHR, EMR, and PACS infrastructures. The software supports open integration interfaces that allow seamless interoperability with third-party medical applications and hospital information systems. Custom integration options are also available upon request to support specialized clinical workflows and enterprise healthcare environments.

Yes, iQ-4VIEW supports English as well as multiple additional languages, including German, French, Spanish, Polish, Russian, Ukrainian, Chinese, Vietnamese, and others. The multilingual user interface helps international healthcare organizations standardize radiology workflows across regions and departments. The system also supports character encoding conversion to correctly display international DICOM metadata and patient information.

iQ-4VIEW can be tested free of charge using our online demo environment. This allows healthcare professionals, radiologists, and IT teams to evaluate the web-based DICOM Viewer directly in a real-world PACS workflow without local installation. The demo provides insight into image viewing performance, interoperability, and integration capabilities for diagnostic imaging environments.

Yes, iQ-4VIEW is also available in a veterinary imaging version designed specifically for veterinary radiology and animal healthcare workflows. The veterinary edition includes dedicated measurement tools and workflows tailored to the needs of veterinarians, veterinary clinics, and animal hospitals.

iQ-4VIEW VET includes specialized veterinary imaging tools such as Cobb Angle measurement, Norberg Angle analysis, Tibial Plateau Angle (TPA), Vertebral Heart Score (VHS), and Tibial Tuberosity Advancement (TTA) calculations. These features support advanced orthopedic and diagnostic imaging workflows in veterinary medicine and help veterinarians perform accurate image analysis for animals and companion pets. See full description of specific VET features in the Instructions for Use.

iQ-4VIEW supports virtually all standard DICOM imaging modalities used in modern radiology and medical imaging workflows. Supported modalities include computed tomography (CT), magnetic resonance imaging (MRI), positron emission tomography (PET), digital radiography (DR/DX), computed radiography (CR), ultrasound (US), mammography (MG), and many others. The viewer integrates seamlessly with PACS, VNA, and hospital imaging systems using standard DICOM protocols. Detailed compatibility information can be found in the iQ-4VIEW Administration Guide.

iQ-4VIEW supports several medical document formats, including Secondary Capture images, Structured Reporting (SR) documents, and scanned files stored as DICOM encapsulated PDFs. This enables healthcare providers to manage both diagnostic images and associated clinical documentation within a unified DICOM workflow. Support for DICOM-compatible document formats improves interoperability between PACS, VNA, RIS, and other medical imaging systems.

iQ-4VIEW supports all major modern web browsers, including Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari. As a web-based DICOM Viewer, iQ-4VIEW enables secure medical image access across different operating systems and devices without requiring complex local installations. Browser compatibility helps healthcare organizations simplify deployment and remote access workflows.

Yes, iQ-4VIEW is available as an annual subscription model. Subscription licensing provides healthcare organizations and imaging providers with flexible deployment options, predictable costs, and ongoing software updates and support services.

If you purchased iQ-4VIEW through one of our distribution partners, please contact them directly – they provide first- and second-level support as part of your service agreement. If you are a direct customer of IMAGE Information Systems please use the form on our website and select “Service Request” to reach our support specialists.

If images are not displayed in iQ-4VIEW, the issue is often related to the automatic pre-generation feature. This feature prepares image data in advance for faster viewing, but in some cases it may interfere with image loading.
To resolve the issue, navigate to:
SETTINGS → System → iQ-4VIEW
and disable the option for automatic pre-generation. This adjustment can improve image rendering behavior in DICOM viewing workflows and resolve loading issues in diagnostic imaging environments.

In some medical imaging studies, the imaging modality does not provide pixel spacing or calibration information within the DICOM metadata. In these cases, measurements may only be displayed in pixels instead of millimeters. iQ-4VIEW includes calibration tools that allow users to manually calibrate images using a known reference object, such as a calibration sphere or ruler. Additional details can be found in the Instructions for Use documentation.

Yes, iQ-4VIEW is part of the iQ-SYSTEM PACS platform and is certified according to the European Medical Device Regulation (MDR). The software complies with European regulatory requirements for medical imaging and healthcare software solutions.

Yes, IMAGE Information Systems Europe GmbH operates a certified quality management system according to EN ISO 13485. This certification demonstrates compliance with international quality standards for medical device manufacturers and healthcare software development.

Yes, iQ-4VIEW supports GDPR (DSGVO) compliance requirements for handling patient data and medical imaging information within healthcare organizations. The system includes features that support secure data handling, controlled access, and medical data protection workflows in compliance with European privacy regulations.

Yes, iQ-4VIEW is part of the iQ-SYSTEM PACS platform, which is FDA cleared for medical imaging and diagnostic use. The system is designed to support professional clinical workflows in radiology, diagnostic imaging, and healthcare environments.

Yes, iQ-VIEW includes anonymization tools that help healthcare organizations protect patient privacy and comply with medical data protection regulations. Users can manually edit selected DICOM tags or fully anonymize an entire study before exporting or uploading medical images. This functionality supports secure image sharing, research workflows, and GDPR-compliant handling of patient information.

Yes, iQ-VIEW can convert several non-DICOM file formats into DICOM objects before importing them into a PACS or imaging workflow. Supported file formats include JPEG, PDF, Bitmap, TIFF, and RAW image data. This functionality helps healthcare organizations standardize image archiving and simplify integration into DICOM-based medical imaging environments.

Yes, iQ-VIEW is intended for diagnostic image review, analysis, and interpretation by trained healthcare professionals such as radiologists, physicians, and clinicians. The software is FDA cleared for diagnostic use, including mammography, and CE certified as a Class IIb medical device according to European medical device regulations. iQ-VIEW supports high-quality medical image visualization for hospitals, imaging centers, and healthcare organizations.

Yes, iQ-VIEW provides flexible integration capabilities for healthcare IT environments and can be connected to existing HIS, RIS, EHR, EMR, PACS, and VNA systems. The software supports open integration interfaces that enable seamless interoperability with third-party medical applications and hospital information systems. Custom integration workflows are also possible for specialized clinical and enterprise healthcare environments.

Yes, iQ-VIEW includes integrated CD/DVD burning functionality for exporting medical images and reports directly to physical media. Healthcare providers can create patient CDs or DVDs containing DICOM studies and associated clinical documentation using a local CD or DVD burner. This feature supports image sharing, patient handover workflows, and external medical consultations.

Yes, iQ-VIEW can retrieve medical images and patient information from multiple PACS and VNA systems simultaneously. This enables healthcare organizations to centralize image access across distributed medical imaging environments and improve workflow efficiency. Multi-source retrieval supports enterprise imaging strategies and integrated radiology workflows.

Yes, iQ-VIEW supports customizable viewing layouts through Hanging Protocols, available in iQ-VIEW PRO. Users can define predefined image display arrangements such as 1×1, 2×2, or customized layouts optimized for specific radiology workflows and imaging modalities. Custom layouts help improve workflow efficiency and support faster diagnostic image interpretation.

Yes, advanced visualization features are available through the optional iQ-3D add-on for iQ-VIEW. The solution supports MPR (Multiplanar Reconstruction), MIP (Maximum Intensity Projection), and VRT/3D volume rendering for advanced diagnostic imaging and radiology workflows. These tools help radiologists and physicians perform detailed image analysis and improve clinical interpretation of complex medical imaging studies.

Yes, iQ-VIEW supports multi-monitor configurations commonly used in radiology and diagnostic imaging environments. In a typical workflow setup, the study browser can be displayed on one monitor while diagnostic images are viewed across multiple high-resolution medical displays. Multi-display support helps improve image interpretation efficiency and clinical workflow organization.

Yes, iQ-VIEW supports English as well as 18 additional user interface languages for international healthcare organizations and radiology environments. The software also supports character encoding conversion to correctly display international DICOM metadata and patient information. Multi-language support helps standardize imaging workflows across global healthcare institutions and multilingual medical teams.

Yes, iQ-VIEW can support voice recognition workflows through integration with third-party speech recognition software such as Dragon Medical and similar solutions. This enables radiologists and clinicians to streamline reporting workflows and improve efficiency within diagnostic imaging environments. Voice recognition integration can help reduce reporting time and support optimized radiology workflows.

iQ-VIEW can be tested using a free 30-day trial license within your own hardware and PACS environment. This allows radiologists, physicians, clinicians, and healthcare IT teams to evaluate the DICOM Viewer under real clinical workflow conditions. The trial version provides insight into diagnostic image viewing performance, interoperability, and integration capabilities within existing medical imaging infrastructures.

Yes, iQ-VIEW is a vendor-neutral DICOM Viewer designed to integrate with virtually any PACS, RIS, or Vendor Neutral Archive (VNA) environment. The software supports interoperability with different imaging vendors and healthcare IT infrastructures using standard DICOM communication protocols. Vendor neutrality allows healthcare organizations to maintain flexible and scalable medical imaging environments.

Yes, iQ-VIEW is also available in a veterinary imaging version specifically adapted to veterinary radiology and animal healthcare workflows. The veterinary edition supports diagnostic imaging workflows for veterinarians, veterinary clinics, and animal hospitals. Specialized veterinary imaging tools help support accurate image interpretation and clinical analysis in veterinary medicine.

iQ-VIEW supports virtually all standard DICOM imaging modalities used in modern radiology and diagnostic imaging workflows. Supported modalities include computed tomography (CT), magnetic resonance imaging (MRI), positron emission tomography (PET), digital radiography (DR/DX), computed radiography (CR), ultrasound (US), mammography (MG), and many others. The DICOM Viewer integrates seamlessly with PACS, VNA, RIS, and hospital imaging systems using standard DICOM communication protocols. Detailed compatibility information can be found in the iQ-VIEW DICOM Conformance Statement.

iQ-VIEW supports multiple DICOM-compatible document formats, including Secondary Capture images, Structured Reporting (SR) documents, and scanned files stored as DICOM encapsulated PDFs. This allows healthcare providers to manage diagnostic images and clinical documentation within a unified medical imaging workflow. Support for standardized DICOM document formats improves interoperability between PACS, RIS, VNA, and other healthcare IT systems.

Yes, iQ-VIEW is available as an annual subscription model for healthcare organizations, hospitals, and imaging providers. Subscription licensing provides flexible deployment options, predictable costs, and access to ongoing software updates and support services. This model helps organizations simplify budgeting and maintain up-to-date medical imaging software environments.

Yes, iQ-VIEW offers both hardware-based licenses tied to specific workstations and floating license models that can be shared across multiple computers within a network. This flexibility allows healthcare organizations to adapt licensing models to their workflow and infrastructure requirements. Floating licenses are especially useful in multi-user and enterprise imaging environments.

iQ-VIEW includes an Overflow Management feature that allows administrators to automatically delete old studies and manage local storage capacity efficiently. To configure this option, open the iQ-VIEW local settings by clicking the cog icon in the upper-right corner of the application. Then navigate to “Server Administration” and select “Overflow Management” from the left-hand menu. This feature helps healthcare organizations optimize PACS storage management and maintain stable DICOM archive performance.

To activate a concurrent license for iQ-VIEW, the Concurrent Server must first be installed within your network environment. After installation, generate the hardware fingerprint of the concurrent server and send it to our licensing team together with the required iQ-VIEW version information. Once the license file or activation data has been provided, enter the license information into the Concurrent Server to complete the activation process. Concurrent licensing allows multiple users to share floating licenses efficiently across healthcare and radiology environments.

If you purchased iQ-VIEW through one of our distribution partners, please contact them directly – they provide first- and second-level support as part of your service agreement. If you are a direct customer of IMAGE Information Systems please use the form on our website and select “Service Request” to reach our support specialists.

In some medical imaging studies, the imaging modality does not provide pixel spacing or calibration information within the DICOM metadata. In these cases, measurements may only be displayed in pixels instead of millimeters. iQ-VIEW includes calibration tools that allow users to manually calibrate images using a known reference object, such as a calibration sphere or ruler. Additional details can be found in the Instructions for Use documentation.

This behavior can occur on newer laptops and mobile workstations when the iQ-VIEW license is linked to a specific LAN or WLAN hardware fingerprint. Some operating systems completely disable one network adapter when switching between wired and wireless connections instead of leaving the adapter in an idle state. As a result, iQ-VIEW can no longer detect the original hardware fingerprint used during license activation, causing the license to appear invalid. In such cases, using a stable network configuration or requesting an alternative licensing setup may help prevent license validation issues.

If the iQ-VIEW CD/DVD burning function does not detect a disc, the issue is typically related to an incorrect or incompatible CD/DVD drive selection. In some cases, the selected drive may not support the inserted media type or may not be configured correctly within the Medium Creator settings. Verify that the correct drive is selected under “Medium” and ensure that compatible writable media is inserted. This functionality is commonly used for exporting DICOM studies, medical images, and reports to portable media for patient transfer or archiving purposes.

If the iQ-VIEW service cannot be started, it is recommended to first review the iQ-VIEW log files to identify the underlying issue. In many cases, the problem occurs because the default DICOM communication port (port 104) is already being used by another application or service running on the same system. Since port 104 is commonly used for PACS and DICOM communication, port conflicts can prevent iQ-VIEW services from initializing correctly. Checking firewall settings, active services, and DICOM network configurations can help resolve the issue.

Yes, iQ-VIEW is part of the iQ-SYSTEM PACS platform and is certified according to the European Medical Device Regulation (MDR). The software complies with European regulatory requirements for medical imaging, diagnostic workflows, and healthcare software solutions. CE certification supports the use of iQ-VIEW within European healthcare organizations and clinical environments.

Yes, IMAGE Information Systems Europe GmbH operates a certified quality management system according to EN ISO 13485. This certification demonstrates compliance with internationally recognized quality standards for medical device manufacturers and healthcare software development. ISO certification supports high-quality product development and regulatory compliance processes.

Yes, iQ-VIEW supports GDPR (DSGVO) compliance requirements for handling patient data and medical imaging information within healthcare organizations. The system includes features that support secure data handling, controlled access, and medical data protection workflows in compliance with European privacy regulations. GDPR-compliant functionality helps healthcare providers protect sensitive patient and diagnostic imaging data.

Yes, iQ-VIEW is part of the iQ-SYSTEM PACS platform, which is FDA cleared for medical imaging and diagnostic use. The system is designed to support professional clinical workflows in radiology, diagnostic imaging, and healthcare environments. FDA clearance confirms compliance with applicable regulatory requirements for medical imaging software.

Yes, iQ-WEB supports anonymization of medical imaging data and helps healthcare organizations comply with privacy and data protection requirements. Users can anonymize sensitive DICOM patient information to support secure image sharing, research projects, and GDPR-compliant workflows. The anonymization functionality helps healthcare providers securely manage medical imaging data within PACS and enterprise imaging environments.

Yes, existing medical imaging data from PACS systems or Vendor Neutral Archives (VNA) can be migrated to iQ-WEB. The software supports healthcare organizations during migration of imaging archives and integration of existing medical imaging data into modern PACS environments. This helps simplify transitions to scalable web-based medical imaging and enterprise imaging solutions.

Yes, iQ-WEB can be integrated with LDAP and other user authentication or directory systems. This allows healthcare organizations to integrate existing user management and access control structures into their PACS and medical imaging environments. LDAP integration supports centralized user administration, secure authentication, and efficient IT workflows within hospitals and healthcare institutions.

Yes, iQ-WEB supports multiple user interface languages, including English, Albanian, Chinese, French, German, Polish, Russian, Spanish, Ukrainian, and Vietnamese. The multilingual user interface helps international healthcare organizations standardize radiology and medical imaging workflows across regions and departments. In addition, iQ-WEB supports character encoding standards such as UTF-8 to correctly display international DICOM tags, patient information, and study metadata.

iQ-WEB and iQ-4VIEW can be tested free of charge using our online demo environment. This allows radiologists, physicians, clinicians, and healthcare IT teams to evaluate the web-based DICOM Viewer and PACS workflow within a realistic medical imaging environment. The online demo provides insight into image viewing performance, interoperability, and integration capabilities for modern radiology and diagnostic imaging workflows.

iQ-WEB allows users to export medical images and reports for creating patient CDs or DVDs using a local CD/DVD burner. This enables healthcare organizations to easily share DICOM studies and clinical documentation with patients, referring physicians, and external specialists. The feature supports efficient image sharing and patient handover workflows within radiology and clinical imaging environments.

iQ-WEB supports virtually all standard DICOM imaging modalities used in modern radiology and healthcare environments. Supported modalities include computed tomography (CT), magnetic resonance imaging (MRI), positron emission tomography (PET), digital radiography (DR/DX), computed radiography (CR), ultrasound (US), mammography (MG), and many other medical imaging modalities. The system integrates seamlessly with PACS, RIS, VNA, and hospital infrastructures using standard DICOM communication protocols. Detailed compatibility information can be found in the iQ-WEB DICOM Conformance Statement.

Yes, iQ-WEB is available as an annual subscription model. Subscription licensing provides healthcare organizations, clinics, and imaging providers with flexible deployment options, predictable costs, and access to ongoing software updates and support services. This licensing model supports scalable and modern healthcare IT and PACS infrastructures.

If you purchased iQ-WEB through one of our distribution partners, please contact them directly – they provide first- and second-level support as part of your service agreement. If you are a direct customer of IMAGE Information Systems please use the form on our website and select “Service Request” to reach our support specialists.

A CSRF Protector error typically indicates a session validation or security token issue in the iQ-WEB web application. In many cases, this can be resolved by clearing the browser cache and cookies and then reloading the page.
If the issue persists, the CSRF protection module can be disabled via the Windows Registry at:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\IMAGE Information Systems Ltd.\iQ-WEBX
by setting the value CSRF to false.
Important security note: Disabling CSRF protection is only recommended in secure internal network environments. It should never be used on internet-facing systems, as it reduces protection against cross-site request forgery attacks in web-based medical applications.

Incorrect or missing license information in the iQ-WEB licensing interface is often caused by a temporary failure or crash of the LicGen.exe process, which is responsible for generating and validating license data.
To resolve this issue, open Windows Task Manager, navigate to the “Details” tab, locate the LicGen.exe process, and terminate it. After restarting the process automatically or refreshing the Licensing page in the browser, the correct license information should be displayed again.
This component is part of the internal licensing system used to manage iQ-WEB modules within healthcare IT environments.

This error typically occurs when the iQ-WEBX WADO service license has expired. WADO (Web Access to DICOM Objects) is a core component used for retrieving and displaying medical images via web browser.
To resolve the issue, the WADO license must be renewed. Alternatively, the expired license file wado.lic can be removed from the following directory:
C:\Program Files\iQ-WEBX\PACS\php
After correcting the license state, the system should regain full study retrieval functionality in EasyWEB. WADO licensing is essential for web-based DICOM image streaming and browser-based radiology workflows.

Performance issues in iQ-WEB are often related to database configuration rather than the application itself. On heavily utilized systems, a common bottleneck is the MySQL configuration parameter innodb_buffer_pool_size, which is defined in the my.ini file (usually located under C:\ProgramData\MySQL\MySQL Server <version>).
By default, this value is often set to 128MB, which is insufficient for larger medical imaging environments. Increasing the innodb_buffer_pool_size to 4GB or higher (depending on available system RAM) can significantly improve database performance, query speed, and overall responsiveness of the iQ-WEB PACS web viewer. This optimization is especially important in high-volume radiology environments with frequent DICOM study retrieval.

Important: When editing my.ini, the value must be entered using MySQL’s shorthand suffix – for example innodb_buffer_pool_size=4G. Do not use “GB” (e.g. 4GB); MySQL will not recognize this format, and the setting may be silently ignored or prevent the service from starting.

Yes, iQ-WEB is part of the iQ-SYSTEM PACS platform and is certified according to the European Medical Device Regulation (MDR). The software complies with European regulatory requirements for medical imaging, diagnostic workflows, and healthcare software solutions. CE certification supports the use of iQ-WEB within European healthcare organizations and clinical environments.

Yes, IMAGE Information Systems Europe GmbH operates a certified quality management system according to EN ISO 13485. This certification demonstrates compliance with internationally recognized quality standards for medical device manufacturers and healthcare software development. ISO certification supports high-quality product development and regulatory compliance processes.

Yes, iQ-WEB supports GDPR (DSGVO) compliance requirements for handling patient data and medical imaging information within healthcare organizations. The system includes features that support secure data handling, controlled access, and medical data protection workflows in compliance with European privacy regulations. GDPR-compliant functionality helps healthcare providers securely manage sensitive patient and diagnostic imaging data.

Yes, iQ-WEB is part of the iQ-SYSTEM PACS platform, which is FDA cleared for medical imaging and diagnostic use. The system is designed to support professional clinical workflows in radiology, diagnostic imaging, and healthcare environments. FDA clearance confirms compliance with applicable regulatory requirements for medical imaging software.

Yes, iQ-ROUTER supports DICOM tag-based anonymization and de-identification before forwarding medical imaging studies. Sensitive patient information can be removed, cleared, replaced, or regenerated using configurable DICOM attribute actions and routing rules. This functionality helps healthcare organizations support secure image sharing, GDPR-compliant workflows, and protected handling of medical imaging data across distributed healthcare environments.

iQ-ROUTER can be tested using a free 30-day trial license within your own hardware and PACS environment. This allows healthcare organizations, radiology departments, and IT teams to evaluate DICOM routing, interoperability, and workflow automation under real clinical conditions. The trial environment provides insight into integration capabilities within existing PACS, RIS, VNA, and medical imaging infrastructures.

iQ-ROUTER supports virtually all standard DICOM imaging modalities used in modern radiology and healthcare environments. Supported modalities include computed tomography (CT), magnetic resonance imaging (MRI), positron emission tomography (PET), digital radiography (DR/DX), computed radiography (CR), ultrasound (US), mammography (MG), and many other medical imaging modalities. The software integrates seamlessly with PACS, RIS, VNA, and hospital imaging infrastructures using standard DICOM communication protocols. Detailed compatibility information can be found in the iQ-ROUTER DICOM Conformance Statement.

Yes, iQ-ROUTER is available as an annual subscription model for healthcare organizations, imaging providers, and hospitals. Subscription licensing provides flexible deployment options, predictable costs, and access to ongoing software updates and support services. This licensing model supports scalable healthcare IT infrastructures and modern enterprise imaging environments.

If you purchased iQ-ROUTER through one of our distribution partners, please contact them directly – they provide first- and second-level support as part of your service agreement. If you are a direct customer of IMAGE Information Systems please use the form on our website and select “Service Request” to reach our support specialists.

Yes, iQ-ROUTER is part of the iQ-SYSTEM PACS platform and is certified according to the European Medical Device Regulation (MDR). The software complies with European regulatory requirements for medical imaging, healthcare IT systems, and diagnostic imaging workflows. CE certification supports the use of iQ-ROUTER within European healthcare organizations and clinical environments.

Yes, IMAGE Information Systems Europe GmbH operates a certified quality management system according to EN ISO 13485. This certification demonstrates compliance with internationally recognized quality standards for medical device manufacturers and healthcare software development. ISO certification supports high-quality product development, regulatory compliance, and healthcare software reliability.

Yes, iQ-ROUTER supports GDPR (DSGVO) compliance requirements for handling patient data and medical imaging information within healthcare organizations. The system includes features for secure data routing, controlled access, anonymization, and protected handling of sensitive DICOM information in compliance with European privacy regulations. GDPR-compliant workflows help healthcare providers securely manage medical imaging data across clinical and enterprise imaging environments.

Yes, iQ-ROUTER is part of the iQ-SYSTEM PACS platform, which is FDA cleared for medical imaging and diagnostic use. The system is designed to support professional radiology workflows, medical image management, and healthcare IT environments. FDA clearance confirms compliance with applicable regulatory requirements for medical imaging software solutions.

If iQ-ROBOT fails to publish projects, the issue is usually related to communication between the system and the connected robot.
Common causes include:

• Loss of communication between iQ-ROBOT and the robot system
• Internal robot errors (refer to robot-specific error codes in the manufacturer documentation)
• Incompatible or unsupported robot software version

Ensuring network connectivity, correct configuration, and version compatibility typically resolves most publishing issues in automated workflow environments.

If a robot is not detected by iQ-ROBOT, it is usually due to service-level issues.
Typical causes include:

• The robot service is not installed correctly
• The service is installed but not running
• The installed service version is incompatible with iQ-ROBOT

Verifying service installation, restarting the robot service, and checking version compatibility usually resolves detection issues in automation workflows.

iQ-WORKLIST does not include a graphical user interface. Instead, it is configured via command line tools.
To retrieve the hardware fingerprint required for licensing:

1. Open a command prompt with administrator privileges
2. Navigate to the installation directory:
   cd C:\Program Files (x86)\iQ-WORKLIST
3. Execute:
   wlserver.exe hardware-fingerprint
   This command generates the unique system fingerprint required for license activation. A list of all available commands can be displayed using:
   wlserver.exe -?

After receiving your license data, open an administrator command prompt and navigate to the installation directory:
cd “C:\Program Files (x86)\iQ-WORKLIST”
Then activate the license using:
wlserver.exe activate-license <registration name> <license key>
Make sure to enter the values without angle brackets. This process activates the iQ-WORKLIST service for integration into DICOM modality worklist workflows in hospital environments.